Customer service tip #37 - I’m low priority?

I filled out a support ticket with an ISP I’m using for a web site. It was a simple form, asked for my e-mail address, whether my problem was sales, technical or other in nature, and asked me to describe the problem.

I filled it out, and then received e-mail confirmation that my ticket had been received. The e-mail I received said that my problem was “low priority”.

I’m not refuting the fact that it’s low priority. In this case, it is because the deadline isn’t looming. The problem is, that they assigned it a low priority and then told me that it is. What if my deadline to get this site done was in one hour? Why if the problem I’m submitting is that “the server is down and has been for 3 hours”? I couldn’t find any other contact information on the web site, besides a “live chat” — and I’ve had terrible experiences with those in the past.

So hey, thanks for telling me that I’m low priority. Can I make paying the hosting bill low priority too?

Update: You know the funny part is that I get the most prompt replies for these folks… so even as low priority, I get better service than I do for my high priority queries. Good stuff!