Dinner with my colleagues from the office / on Instagram http://ift.tt/1rlhmaY

Kinda really liking having a kid who likes to cook with me: blueberry & peach crumble topped with home made maple walnut ice cream. Nom nom. / on Instagram http://ift.tt/1pCt0uY

I love Serenity’s “people”. Usually they have a neutral expression, but this one is sad apparently. / on Instagram http://ift.tt/1n2Kht3

Off the streets but not out of the gang. / on Instagram http://ift.tt/YiRakt

#harvest / on Instagram http://ift.tt/1pAj7OU

Yummmmmm. / on Instagram http://ift.tt/1v1DzbQ

What happens when a pen & notebook gets left out at my house. / on Instagram http://ift.tt/1uuCD2k

OMG, I’m like totally blogging…

…it’s to rant, but it’s still a blog post.

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I’m a Quarterly subscriber, and yesterday I received this email.  Wow, what a terrible email.  Here are my problems with it:

  1. Shipping to the US is still free.  But now they’re pretty much doubling the cost of shipping to Canada.  Not cool.
  2. There is no explanation of why they’re increasing shipping.  Only that “it’s a bummer”.  Sure is, but more for me than it is for you!

It’s so dismissive. The tone of it bugs me so much because of that.  When you’re telling your customers bad news, don’t just call it a bummer — explain what happened. There isn’t even an apology, it’s just written like “hey, so we’re going to start charging you more.  Enjoy!” I’m a rational person, if there’s a real reason for this (we just received word from our international carrier that they’re doubling our costs — we’re going to look for a new carrier, but in the meantime we have to do this).

Other US companies are doing things right — another subscription I have announced that they’re lowering their shipping rates because they’ve found a cheaper way to send things. Not the case here apparently.

I replied to the message and got an auto-reply that my email has been received. Guess for now I’ll give them the benefit of the doubt.

Goodbyes 😢 / on Instagram http://ift.tt/1yipTJI

Lazy-posted from Facebook:

Walking break

Harvest founders? / on Instagram http://ift.tt/1sqli7w

Kind of like Disneyland, except everything is real and not made of fiberglas. / on Instagram http://ift.tt/1qO2A7D

Harvest is now a “bus” company #bestselfieevar / on Instagram http://ift.tt/1ufbKg2

This is where the magic happens. / on Instagram http://ift.tt/1s4xDAA

NYC, how I love thee / on Instagram http://ift.tt/1s4yRbw