Userconf NYC 2013 Response Times
I went over a number of tools (in the technology section) of my presentation at Userconf. Here’s some link love to some of those utilities (as well as a quick rundown on how I made some of it work):
- Zendesk: and probably (for the sake of this presentation), the Zendesk API
- Adium: IM client for Mac. In my case, I’ve got a trigger set up in Zendesk that calls a URL which fires an script I’ve got running on a server that talks to Google Talk. It’s a bit technical to set up, but there are simpler alternatives, like using Zapier.
- GeekTool: (Mac Store link) Lets you display stats/script output right on your desktop. In the case of ticket stats and response times, those numbers come out of the stats we’ve crunched based on the data from the Zendesk API.
- blink(1): USB light Kickstarter project. The blink will let you set the color of the light a number of different ways — you can do it manually, they have a tie in with IFTTT, or you can set it to request a URL and use the color returned (RGB value) as the color for the light. I’ve got a Zendesk trigger that updates the value in a text file on my server when new tickets come in — new tickets, light is red. No tickets, light is green.
- LIFX light bulbs: I don’t have this in hand yet, so I can’t say much about implementation. Check out the Kickstarter video though and shake you head at just how silly I am.
- Alfred: (Mac app store link) run web searches with a couple of keystrokes. You can search our help documents just like Google by putting a ?q=SEARCH_TERMS on to the end of the URL.
NYC Digital: WalkAboutNYC To Feature 30 Made in New York Tech Companies
Thanks for the shout out, nycdigital!
On Friday May 17th, 30 Made in New York tech companies will open their doors to the public as part of WalkaboutNYC. This self-guided tour is free and open to the public, however spots are limited and require a RSVP.
These innovative Made in New York companies invite you to tour their workspaces and see how they work:
- 10Gen
- Animoto
- AppNexus
- Artsy
- Betterment
- Charitybuzz
- Chartbeat
- Fog Creek Software
- Foursquare
- Gilt Groupe
- Harvest
- Indaba Music
- Knewton
- Livestream
- MLB Advanced Media
- Madison Logic
- OMGPOP
- Onswipe
- Photoshelter
- Sailthru
- Seamless
- SecondMarket
- SeatGeek
- Squarespace
- Stack Exchange
- SumAll
- Tumblr
- Vimeo
- Voxy
- Yodle
For a full list of participating companies, visit walkaboutnyc.com
Incoming message from Facebook:
In about 15.5 hours I’m getting up in front of a huge group of people and giving a talk. Okay, maybe getting a bit nervous now.
Incoming message from Facebook:
Tips of getting out of my own head? I’m not enjoying it in here.
Incoming message from Facebook:
Today is an awesome day.
Now: cuddling with my baby girl in the hammock while drinking coffee.
Later: I get to see one of my most favourite people in the world, Jonathan Duquette
Incoming message from Facebook:
Maybe Facebook’s ads are getting better. I’m far more likely to buy a Duracell battery than I am some crappy Dell tablet…
Incoming message from Facebook:
Another hug your kids day folks. Life is so short, and so precious.
Incoming message from Facebook:
Well that was an awesome bit of news. Guess you really can’t trust anybody.
